How to distinguish a good organisation from the rest? We all have this question in Mind. From GE experience and many other case studies, following are five  major distinguishing points that creates to build successful organisation

Great Organisations

  1. Manage processes and not people. Focus not on what they do, but on how they do it. It is not the hours that is counted but the tasks that are completed that are monitored. The process followed is analysed and even Frederick Taylor in his scientific management states the same. Taylor becomes interested in improving the productivity in steel factory and he has brought out the four principles of Scientific management to improve productivity.  A good and great organisation always manages processes.
  2. Use techniques like benchmarking to achieve continuous improvement – Benchmarking is not difficult as it sounds. There are proven methods to do the same. Successful organisation is using this method to retain the leadership in their field.
  3. Value Incremental gains –  If we look at great organisations from outside, one might feel that so much is achieved and how they are able to continuously improve and grow. The way they do as a team is appreciating even the smallest gains. So there is always positive vibe in the whole system. But if we look at organisations which are not able to reach hight even with highly qualified and experienced staff, it is just because of this single factor. The positive communication is lacking and always there is a way in which you try to find fault in others as if the top leaders are beyond any mistakes and are not party to it.
  4. Measure performance by customer satisfaction – An organisation exists only and only to satisfy customers. Great organisations measure the performance of its employees not by the revenue it is able to generate in short term, but by the satisfaction level of customers. There are specially designed metrics for this purpose in great organisations.

       5.  Introduce new products faster than the completion – There is always a challenge with in the organisation to produce and bring out better product for

             the customers benefit. This is lacking in mediocre organisations

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